Please allow enough time when booking your chauffeur to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Penguin Airport Cars accepts no responsibility for any delays caused by the customer themselves.
Penguin Airport Cars shall not be responsible for any delay caused by your failure to reach your destination or if the passengers are not ready for the booked time.
All hire charges are rounded up to the nearest 30 minutes.
Penguin Airport Cars accepts no responsibility for any loss or damage to any luggage or property carried within or on our vehicles.
With regard to an excess of baggage, 'the Company' reserve the right to refuse any luggage or property in the car which might result in the vehicle being damaged or unsafe to drive on the road.
If you need to transport a wheelchair or baby seat, please specify this at the time of booking under messages box or you can call us.
Our hire charges start from and finish at Mayfair.
Quoted rates are exclusive of VAT unless otherwise stated.
Penguin Airport Cars will email you a quotation based on the information supplied by you. Quoted rates are exclusive of VAT unless otherwise stated. We may amend the quotation if there any amendment to the original itinerary, the number of passengers, or the type or size of vehicle required.
Airport booking quotation will include a 45 minute waiting period after the landing time and the cost of car parking. Waiting time charges will be incurred after the 45 minutes at the relevant hourly rate.
Incurred car parking fees will be charged at cost
While you make a booking from a website, you will receive confirmation of your booking by email. Please check your booking confirmation carefully and inform Penguin Airport Cars promptly of any errors. Failure to provide correct information, Penguin Airport Cars will not be responsible.
Payment can be made by credit card, debit card (both subject to a certain additional surcharge), cash or cheque with a valid guarantee card. Payment by cheque must be made at least 7 days before the date of travel. Payment made through the online Quote/World pay service incur the surcharge.
If the vehicle is being soiled by any passenger certain amount will be charged to cover cleaning costs. Passengers will be responsible themselves for any loss or damage caused by them in the vehicle during the journey.
Eating, drinking or smoking in the cars is prohibited.
All children travelling during the journey should be restrained in an appropriate manner.
Penguin Airport Cars will not carry more passengers than its insurance or licensing allows.
To cancel your booking please contact us by email or telephone as soon as you have received the final booking confirmation. Your change or cancellation will be confirmed by an email from us to the address that you entered at the time the booking.
In the event of cancellation of a booking the following charges apply:
Debit or credit card that is used to make the booking will be refunded.
Weddings: For the cancellation or re-booking of wedding cars Please allow two-weeks notice.
Cancellations within two weeks will be charged at full cost.
Packaged or Discounted bookings: For the cancellation or alteration of any discount booking, a previously applied discount will be terminated.
The user that registers as a taxi driver on the Website must sign a paper agreement and that is accepted by Penguin Airport Cars in order to become a registered member.
This User must have:
All the licenses, permits and other necessary documentation for providing the taxi service in accordance with the law and regulations.
A valid policy of liability insurance (in industry-standard coverage amounts) for the operation of vehicle/passenger vehicle and/or business insurance to cover any anticipated losses related to the operation of a taxi/passenger delivery service.