Refund Policy

  • Our Airport quotation will include a 45 minute waiting period after the landing time and the cost of car parking. Waiting time charges will be incurred after the 45 minutes at the relevant hourly rate. Quoted rates are exclusive of VAT unless otherwise stated.
  • Incurred car parking fees will be charged at cost.
  • All hire charges start from and finish at Mayfair.
  • All hire charges are rounded up to the nearest 30 minutes.
  • With regards to an excess of baggage, 'the Company' reserve the right to refuse any luggage or property in the car which might result in the vehicle being damaged or unsafe to drive on the road.
  • While you make a booking from the website, you will receive confirmation of your booking by email. Please check your booking confirmation carefully and inform Penguin Airport Cars promptly of any errors. Failure to provide correct information, Penguin Airport Cars will not be responsible.
  • Penguin Airport Cars accepts no responsibility for any loss or damage to any luggage or property carried within or on our vehicles.

1. Cancellations and changes to bookings
To cancel your booking please contact us by email or telephone as soon as you have received the final booking confirmation. Your change or cancellation will be confirmed by an email from us to the address that you entered at the time the booking.

  • Cancellation fees:
    In the event of cancellation of a booking the following charges apply:
  • Cancellation within 2 hours of the booked time: 50% of the confirmed booking fee.
  • Cancellation between 2 and 5 hours of the booked time: 25% of the confirmed booking fee.
  • Cancellation after 5 hours' notice - £5.00 will be charged for a single journey and £10.00 for a return journey booking.

Debit or credit card that is used to make the booking will be refunded.

Weddings: For the cancellation or re-booking of wedding cars Please allow two-weeks notice.

Packaged or Discounted bookings: For the cancellation or alteration of any discount booking, we reserve the right to remove any discounts previously applied.